PRIVACY STATEMENT AND DATA PROTECTION
D@rKom computers undertake to provide protection to the personal data of customers, so that it collects only the necessary, basic information about customers / users that are necessary for the fulfillment of the contract; regularly gives customers the choice to use their data, including the ability to decide whether or not they want their name removed from lists used for marketing campaigns. All user data is strictly kept and is only available to employees who need this information to carry out the work. All D@rKom computers and business partners are responsible for respecting the privacy principles.
The value will always be at the top of all lists, along with security.
Collect and use information
D@rKom computers value and protect your privacy. In the process of realizing the requested service and for providing notices and information related to your purchase or other service, we will use only those information that you voluntarily give us. We undertake not to sell, disclose or provide this information to a third party in a manner not specified in this statement.
REGISTRATION
In order to make a reservation or send an inquiry on this website, the user previously performs the registration by completing the registration questionnaire. During registration, the user is asked for contact information (such as name and e-mail address, residential address, phone number). This information is used to contact the user when answering questions asked on our websites and to ensure user privacy when controlling the booking status and entry or change of data. The user can send a query without data and only with a correctly entered email address.
RESERVATION
When booking goods or other services that we offer on this site, we will ask for personal information of the reservation holder (such as name, address, contact phone, etc.). This information will be used exclusively for the realization of the service. Payment information (such as card number, etc.) is specifically protected and will only be available to banks, i.e. credit card companies for payment authorization, inaccessible data to D@rKom computers and available only to an authorized company for collecting such data (PayWay of Croatian Telecom, Diners Club, Corvus)
FILE LOG
We use IP addresses to analyze trends, maintain websites, track user movements and collect wider demographic data. IP addresses are not related to any personal data with the help of which the identification of an individual is possible.
AVAILABILITY OF INFORMATION
The demographics collected will be available to our media partners, professionals and advertisers. This is not related to any personal information with the help of which it is possible to identify the individual. In order to provide special services, we may partner with a third party. Only when the user signs up for these services will the names or other contact information necessary for the provision of said services be available to the third party. A third party is not permitted to use personal data except for the purpose of providing these services.
Collection and processing of personal data
DATA CONTROLLER
D@rKom Computers with registered office in Oton Ivekovića 15, 42220 Novi Marof, is the controller of your personal data.
The privacy policy applies to all personal data of users that we collect and process, directly or through our partners.
Personal data is any information relating to a natural person whose identity has been established or can be established, directly or indirectly.
Data processing is any action performed on personal data, such as the collection, storage, use, insight and transfer of personal data.
This Policy does not apply to anonymous data. An anonymous information is information that cannot be linked to a particular natural person.
WHAT DATA DO WE COLLECT?
– Personal data: name, surname, address, contact number, email address, date of birth, ID number, OIB
– Photos and videos: when using video surveillance
– Sales and service information: Purchase information, including customer user identity, contract number and warranty information, complaints, delivery, support and services, including complaints and requests.
PURPOSE OF DATA COLLECTION
Sales and Product Service - to process your sales, configure, and service your product
D@rKom computers will collect personal information, sales and service information as well as information about the customer's history when you purchase, service or repair a product purchased with us, including warranty and verification requirements, and will use it to provide the services you requested and notify you of issues related to your product and fulfill the concluded contract.
The provision of personal data for the purpose of fulfilling the concluded contract is a contractual obligation and if you do not provide it, this may affect the correct performance of the contract or even disable it.
Customer support and marketing – to respond to queries and provide news and offers
D@rKom computers collects personal information and may use it to provide customers with support, responses to queries and complaints, and to assess what news and offers you are most likely to be interested in and contact you about these offers in accordance with your interests.
Video surveillance – to control the entry and exit of workspaces and premises and to reduce workers' exposure to the risk of robbery, burglary, violence, theft and similar events at work or in connection with work.
TRANSFER TO THIRD PARTIES
Personal data may be transferred to third parties, provided that there is a legal basis for the transfer your personal data may be transferred to the following entities:
– For the realization of the contract of delivery of goods, we will share data with the distribution service providers with whom we cooperate and have concluded contracts. When delivering goods or services, the distribution service provider may request a personal document for inspection and/or record certain information from the document when delivering goods or services. If the user is unwilling to hand over such information necessary for the delivery of the package, i.e. proof of the orderer, the service or the goods will not be able to be executed or delivered.
– Providers of authorized services when advertising products within the warranty or at the request of the user due to malfunction or inability to use the product for one of the user's essential reasons.
– Sponsors of prize competitions in the process of presenting the prize to the user. If the user does not want D@rKom computers to share data with sponsors for the purpose of awarding a possible reward, we advise the user not to participate in such activities both in the store and on the websites D@rKom computers.
– State institutions that request data for inspection due to some third-party processing of it or the need to exercise the right D@rKom computers for non-compliance with the service contract.
– MailerLite and Mailchimp, which is professionally engaged in automated advertising messaging
– The data is provided by the employees of the company D@rKom computers who maintain and enter news into the system i.e. on webshop darkom.hr
– We share the data i.e. they are available to Ipos, whose Ipos bookkeeping business program uses D@rKom computers.
PERSONAL DATA RETENTION TIME
We store and process personal data only for as long as necessary for the performance of a particular legitimate purpose, unless the applicable regulations provide for a longer retention period for a particular purpose, and at least for the duration of the contract between the user and D@rKom computers
In case of consent for marketing, we keep the data for as long as the consent is withdrawn. In the case of rejected offers, where no consent has been given for marketing, we keep the data related to the offer for a year, and in case you ask us to delete it, it will be deleted immediately.
Personal data that is no longer needed is either irreversibly anonymised or destroyed safely.
Web shop
Access to the darkom.hr web shop is possible with registration or anonymously.
When registering a natural person on the domain pages darkom.hr we ask you for certain personal information such as Name and Surname, email address, residential address, telephone number, sometimes date of birth for the purpose of providing various benefits. When registering, the customer accesses his webshop base D@rKom computers within which he has some benefits (loyalty program and points collection, support in the form of account keeping, warranty sheet, etc. in case the customer loses them..)
When shopping on the site shop.darkom.hr and www.darkom.hr without registration, we collect the information necessary for the delivery of the purchased goods and the above information is stored for the purpose of fulfilling the contract.
The user of our websites can choose whether they want to receive promotional messages or not by pressing the confirmation field, regardless of whether they have registered on the site or not.
Providing personal information is the decision of a user who may or may not benefit from the benefits of our company. If the user decides not to provide the data necessary for a particular activity, it will not be able to be implemented.
The data provided by the user when registering is stored on the webshop server (Hetzner and Info-Impero d.o.o.), and in the business program to which the employees of that department have access to it with codes for access to the business program.
You can deactivate your registration at any time by selecting a deactivation field. In this case, the data will be kept in the web shop system while there is a need to perform a legitimate purpose, and at least for the duration of the contract between the user and D@rKom computers
We recommend that our users combine uppercase, lowercase letters and a number when creating a password for a user account to make the password itself more sophisticated and difficult to crack. We as a company hereby inform customers that we do not store or process credit card data as well as any data of this type on our site but on the protected pages of HT (PayWay), Diners and Corvus, where everything is done through encryption and to us as a company this data is not visible in its original form. As a user, you may decide to leave the data permanently on the billing pages but this information is not on our servers or within our software. We advise you to read how these sites process and record this type of your data.
WHERE PERSONAL DATA IS STORED
All data is stored in several places:
– information for promotional purposes: on the dark user account of the Mailchimp and MailerLite pages (email address of the user ...)
– Customer or supplier information: on the website of the web shop darkom.hr located on the chartered web hosting server of Hetzner GMBH and Info-Impero d.o.o.
– in the business program Ipos bookkeeping: on the local server D@rKom computers, which only certain employees of the company D@rKom computers have access to
– Surveillance camera footage: D@rKom computers on the online video surveillance hard drive
ACCESS TO AND MODIFY DATA
The user at any time, has the ability to access his data stored on the website where he can revise, modify and delete it. Any changes made to the website will also be recorded within the business programme itself with a 24-hour grace period.
Buyer i.e. the user can at any time receive information about what information D@rKom computers have stored by sending a query to the email address darkom@darkom.hr
We will only be able to provide feedback on your inquiry if the inquiry was sent from an active email recorded in our business software with the correct information within the email (First and last name, phone number of the user requesting information) to protect you from the possibility of exposing your personal data to a third party.
THE RIGHT TO FORGET THE PERSONAL DATA OF USERS
The user has the right to request the deletion of personal data at any time. It can do this by sending a request to the email address of the darkom@darkom.hr and the data will be deleted without delay unless there is a legal obligation to keep said data, legitimate interest and grounds for exercising your legal rights.
We will be able to provide feedback at your request only if the inquiry was sent from an active email recorded in our business software with the correct information within the email (First and last name, phone number of the user requesting the information) to protect you from the possibility of exposing your personal data to a third party.
RIGHT TO OBJECT
If, despite all the measures taken to protect personal data, you believe that you have grounds to object, please contact the email address darkom@darkom.hr. In addition to reporting to us, you can also submit your application to the Personal Data Protection Agency.
SECURITY MEASURES TO PROTECT PERSONAL DATA
The collected data is protected in electronic form by an SSL certificate that encrypts data and thus ensures that communication between the user's computer and D@rKom computers takes place through a secure protocol without the ability to see data from third parties. We take data protection seriously and undertake all advanced technologies to keep your data protected. We implement all reasonable data protection measures but cannot guarantee the protection of information transmitted to or from the Internet, and therefore we are not responsible for information received in this way by a third party. D@rKom computers store data within the EU, and as far as we know, the owners of the servers darkom.hr use do not have storage outside the EU.
D@rKom computers may modify this privacy statement at any time by publishing the amended text on the www.darkom.hr and shop.darkom.hr pages. It is desirable that the user checks the page from time to time for possible changes to them.
If the user does not agree with this privacy statement, we instruct the user to leave, access, or use the darkom.hr page. The amendment to the privacy statement shall take effect immediately after it is published on the darkom.hr website. The continued use of the site by the user after the modifications have entered into force, implies that the user confirms and accepts the amended privacy statement.
COOKIE POLICY
A cookie is information that a website stores in a visitor's computer or mobile device. Cookie allows the website to remember the actions of visitors from his visits. Most browsers allow the use of cookies, but the user can delete cookies at any time or place in the browser a ban on the use of cookies. The most common reasons for using cookies are user identification, memory of user preferences, help with entering or viewing content that has already been found in previous visits, collecting data for analyses and promotional campaigns.
When using cookies, certain data is collected automatically from your computer upon arrival on our site. This information may also include the IP address, date and time of access, information about the type of computer, operating system, browser you are using, versions of the program as well as the language settings of your computer. By accessing the site itself, you will see a notification about the use of cookies that collect this information and by pressing the "I agree" field, you give us your consent to collect this information. If you do not agree to give your consent on the site, this data will not be collected, stored and processed.
Cookies can be temporary (Session cookies) or persistent cookies. Temporary ones are deleted after the web browser is turned off, while permanent ones are stored in the computer's memory for a while to allow you to reopen the pages you visited, and remember the passcode and other saved settings if necessary.
Third-party cookies are cookies that come from external services that store limited cookies for the user (these services are Facebook, Instagram, Google analytics, AdWords...)
These cookies are set by the webshop darkom.hr and serve to help interpret user behavior and for marketing purposes.
USER-DEFINED OPTIONS
In the browser settings, you can specify which cookies you want to accept and which to refuse. Where settings are edited depend on the type of browser, and can be found when searching for help or file help. If you decide that you do not want to accept cookies from the darkom.hr website there is a possibility that you will not be able to use certain functions on the website.
D@rKom computers, vl. Darko Gazdek
- Oton Iveković 15
42220 New Marof
